Shipping ETA? Depending on where you are in Australia, shipping varies depending on size of the rug or product order, and whether or not we have everything you ordered in stock. Normally Between 1-10 business days, see more shipping info.
Where is my order? Please use the tracking information we sent in the shipping confirmation email to track your item, if you have not received it, check your spam folder, this email will include Courier website and tracking number and also the amount of business days for delivery. If the rug has not arrived in the allocated time-frame please contact us.
Can I order online and pickup in-store? Yes, although you will be charged a $10 Admin Fee.
What should I do when I have the Free Shipping option and Flat Rate Shipping Option $15? If your order is above $100 you are eligible to receive free shipping depending on your location and size of order, if you live out of the Metro area, in some case’s you will need to pay additional shipping costs or if you are an International customer, then you will need to pay extra shipping costs.
Do you ship Australia wide? Yes
Do you ship out of Australia? Yes. New Zealand, USA, England and many more, though extra shipping rates will apply.
What if I don’t like the rug when I get home? We offer a 24hr refund or exchange on most purchases instore, and an exchange policy online. See Scattermats terms and conditions.
Do you have this in a larger size? Most floor rugs do come in 3 or more sizes. If it is not stated within the product itself, call us and we can let you know!
How do I stop my rugs from moving around? We have a few different options depending on if they are on carpet or on hard floors. Check out this link to find out more; Rug Pads Underlay.
Why are rugs different prices?Each rugs size, quality, density and type of material can determine a change in the price. Please read the rug description for information on each individual rug.
How easy is this rug to clean? Most rugs are quite easy to clean if they are vacuumed regularly and spot cleaned with warm soapy water, if liquid is spilled on them. For best results in prolonging rug life, Scattermats rug guard (scotch guard) should be applied.
Will this rug shed? Some rugs may have some loose material that hasn’t quite been attached to the base of the rug. Especially with hand tufted rugs, it will appear as if the rug is shedding, though this should stop after vacuuming a few times. If it does not, please contact us for a return, as it may be faulty.
Can I get a rug modified?Modifying rugs can be arranged, but only certain styles and colours due to limitations within our warehouse.
How much is delivery if I buy online? If the order is over $100 then shipping would be free for any metro areas. If under $100 then shipping would cost $15 for metro areas. Extra Charges may apply for larger orders and rural type locations or International orders.
Do you have matching runners?Some rugs do come with matching runners. This will usually be stated in the product description, but do not hesitate to contact us to find out.
How do I stop my rug from curling up? Curling happens when ends of the rug are kicked, usually from people dragging their feet or rugs sitting on top of carpets. You can roll the rug the other way and crease or fold it the opposite way to try and mitigate this.
Can I get express shipping? Yes, but you will need to contact us for a quote.
How to do the online Lay-by?Just purchase your item as normal and when you got through to the payment option select the direct transfer method. When you get to the section that has a comments box, type in that this is a lay-by, then proceed as normal.
The term ‘Scatter Mats’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 6/40 Port Pirie st Bibra Lake. Our ABN is 84008827512. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
WHAT WE COLLECT
We may collect the following information:
First, Middle and Last Name(s)
Contact Information including Email Address
Demographic Information such as Postcode and Postal Address
Other Information relevant to customer surveys and/or offers
We require this information to understand your needs and to provide you with a better service. The following reasons help clarify how we use this information:
Internal record keeping so as to keep track of certain trends.
We may use different elements of information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting. This will always be done via Email.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent un-authorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Declining may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Shop 6/40 Port Pirie St, Bibra Lake Perth WA 6163.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
LIST OF COOKIES WE COLLECT
The table below lists the cookies we collect and what information they store.
The association with your shopping cart.
Stores the category info on the page, that allows to display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID
A flag, which indicates whether caching is disabled or not.
You session ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether a new message has been received.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
The ID of any polls you have recently voted in.
Information on what polls you have voted on.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
The products that you have recently viewed.
An encrypted list of products added to your Wishlist.
The number of items in your Wishlist.
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For a limited time only!