ScatterMats FAQs
Scattermats Hire FAQs are further down this page.
Where are we located?
ScatterMats is located at Unit 5/108 Welshpool Road, Welshpool, Western Australia 6106. We operate a physical showroom open Monday to Friday from 9am to 5pm, alongside our nationwide online store.
Do you ship rugs and hallway runners Australia-wide?
Yes, ScatterMats ships rugs, custom runners, and event flooring solutions across Australia. Standard shipping typically takes between 1 and 10 business days depending on stock availability and your delivery location.
Does ScatterMats offer free shipping?
We offer free shipping to Australian metropolitan areas for orders over $200, subject to specific size, weight, and location exclusions. Orders under $200 incur a flat-rate shipping fee of $25 for metro areas, while regional and international deliveries may require additional freight quotes. See more Shipping Info.
Where is my order?
Please use the tracking information we sent in the Shipping Confirmation Email to track your item. If you have not received the email, check your Spam folder. This email will include courier website and tracking number. If the item has not arrived in the allocated time-frame, please contact us and also the courier company.
Can I order online and pick up in-store?
Yes, customers can place an order through our website and select the in-store pickup option to collect their items directly from our Welshpool showroom.
How do I order multiple runner lengths off the roll?
Read our step by step guide for help: How to Order Hall Runners by the Meter.
Do you ship out of Australia?
Yes, to New Zealand, although extra shipping charges will apply, and direct deposit payments only.
Do your floor rugs come in larger sizes or feature matching runners?
Most of our floor rugs are available in three or more sizes, and many popular collections feature matching hallway runners. This availability is typically detailed directly within each individual product description. If you cannot find the specific size or matching runner layout you need online, please contact our showroom team to verify upcoming stock and alternative options.
How do I stop my rugs from moving or Slipping?
To prevent rugs from slipping on hard floors or creeping on carpets, we recommend using a premium non-slip rug underlay. We stock a variety of specialized underlay options tailored to both carpeted and hard floor surfaces. Check out our Rug Underlays for more.
Why are rugs different prices?
Each rug's size, quality, density, and type of material can determine a change in the price. Please read the rug description for information on each individual rug.
How easy is this rug to clean?
Most rugs are quite easy to clean if vacuumed regularly and spot cleaned with warm soapy water if liquid is spilled on them. For best results in prolonging rug life, ScatterMats Rug Guard (Scotch Guard) should be applied.
Do your rugs shed, and how do I fix it?
Some new rugs, particularly hand-tufted styles, may experience minor initial shedding of loose surface fibres. This is normal and typically resolves after regular vacuuming over the first few weeks. If shedding persists excessively, please contact our support team.
Can I get a Rug Modified or Custom Cut?
Yes, we can arrange rug modifications for specific styles and colours, subject to manufacturing and pattern limitations. We also specialize in custom-cutting and professionally edging hallway runners off the roll to your exact measurements.
What is the warranty on ScatterMats rugs?
ScatterMats products are backed by a comprehensive ScatterMats 12-Month Rug Warranty that covers genuine manufacturing faults and structural defects from the date of purchase.*
How do I stop my rug from curling up?
Curling happens when the ends of the rug are kicked, usually from people dragging their feet or rugs sitting on top of carpets. You can roll the rug the other way and crease or fold it in the opposite direction to try and mitigate this.
Can I get express shipping?
Yes, but you will need to contact us for a quote. Extra charges will apply.
What is the return and exchange policy for your rugs?
We offer a 24-hour refund or exchange period for most physical purchases made in-store at our Welshpool location. For online orders, we provide a flexible exchange policy in accordance with our full terms and conditions.
Do you do lay-by?
Yes, we do lay-by in-store and also through our website. See our Terms and Conditions.
How do I start an online lay-by order on your website?
To place a lay-by order online, add your items to the cart and proceed to checkout. Select the "Direct Transfer" payment method and explicitly type "Lay-by" in the order comments box before completing the checkout process.
Event Carpet Hire – FAQ (Perth)
Who can hire event carpets from ScatterMats?
Anyone in the Perth Metro area can hire our event carpet runners.
What products can I hire from ScatterMats?
Event carpet aisle runners. Perfect for weddings, corporate events, product launches, parties, red carpet entrances, media events, and exhibitions.
What areas do you deliver to?
Carpet runners are delivered within Perth Metro only. We do not ship hire items outside Perth Metro.
What sizes are available for carpet runners?
6m, 8m, 10m and 12m lengths, in widths of 1.2m or 1.35m, suitable for one or two people walking side-by-side.
What carpet colours do you offer?
Available colours include red, blue, black, white, ivory, and hot pink.
Are the carpets suitable for outdoor use?
Yes. Our carpets are suitable for indoor use, short grass, and smooth or semi-soft surfaces. We also offer red rubber-backed, non-slip runners for harder surfaces.
How long is the hire period?
24-hour hire (weekday only), or Friday to Monday hire (pay one day for the whole weekend).
When should I book for weekend events?
For weekend events, we recommend booking by Thursday 1pm to allow time for delivery within Perth Metro.
How do I book?
All bookings must be made online or in-store at Welshpool. Payment must be completed before collection or delivery.
Is a security deposit required?
Yes. A refundable security bond will be pre-authorised on your credit card or by cash/direct deposit before hire. The bond may be used for damage, late return charges, cleaning costs, or replacement for lost/stolen items.
What are the security deposit prices?
Carpet Runner Hire
1.2m x 6m – $345
1.2m x 8m – $312
1.2m x 10m – $387
1.2m x 12m – $595
Do I need to clean the products before returning?
Yes. Cleaning fees apply if returned dirty or stained: vacuuming, wipe down, shampoo cleaning, stain treatment (extra for white and ivory ranges).
What happens if the carpet is damaged?
The hirer is responsible for all damage, stains, loss, or theft. Any item returned with burns, holes, rips, dents, or permanent staining may incur repair charges, professional cleaning costs, or full replacement fees.
Can I set the items up myself?
Yes, but the surface must be clean, dry, and level. Improper setup causing damage or injury is the hirer's responsibility. ScatterMats does not set up items for customers.
Do you provide insurance?
No. The hirer is responsible for obtaining their own insurance if required.
What if I need to cancel my booking?
Cancellation terms under Australian Consumer Law: 14+ days – full refund, 7–13 days – 50% refund, less than 7 days – no refund. Credits may be offered for weather or venue issues at ScatterMats' discretion.
What happens if I return items late?
Late returns are charged at the full daily hire rate per day until returned.
What if something goes wrong with my hire?
Under Australian Consumer Law you are entitled to goods of acceptable quality and services provided with due care and skill. If an item is faulty or unsafe, we will repair, replace, or refund where required by law.
How do I contact ScatterMats?
Phone: 9418 3567
Email: sales@scattermats.com.au
Location: Welshpool, Perth WA
Do I need to agree to your terms and conditions?
Yes. All customers must agree to ScatterMats' full Hire Terms & Conditions at checkout or in-store before items are released.