Returns Policy

 REFUNDS/ EXCHANGES

Scattermats Rug Warehouse must be notified by means of email immediately for any of the following;

Goods purchased on the website that are unsuitable can be exchanged for an item of equivalent value or pay extra for any items of greater value or your account can be left in credit. However these products must be free of any dust, dirt, human or animal hair etc. And providing that the product(s) is returned to us undamaged and in its original condition and packaging or suitably wrapped and labelled. If the goods have to be cleaned, funds up to the amount of $300.00 but not limited to, will be deducted from your amount already paid and/or the rug exchange may be rejected and any costs of goods to be returned will be at the purchaser's expense. No refunds will be given for any purchases made on the website.

If incorrect products have been sent to you, you must notify us of the error immediately after accepting the delivery. The goods need to be returned in its original packaging and condition, we will arrange for the incorrect goods to be returned to us at no charge to you. The correct goods will be dispatched as soon as we have received the original rug back with no extra postage charges incurred to the buyer.

If you decide to return your item then we'll credit your Scattermats account the purchase price, less delivery fees (to cover the outward and or inbound delivery costs or to cover re-delivery costs) and any associated administration fees or restocking fees. Scattermats may or may not arrange the freight return, but costs will be at customers expense, and, no responsibility will be held by Scattermats for the item being returned. Simply notify us first, wait for a reply, then if approved, return the item in "as purchased condition" within 48 hours of receiving the product.

Refunds are only given when goods are purchased in person from the showroom in Bibra Lake (stocked items only), and are only refundable within 24 hours of purchase, however they must be free of any dust, dirt, human or animal hair etc. And providing that the product(s) is returned to us undamaged and in its original condition and has no evidence of use. If the goods have to be cleaned, funds up to the amount of $300.00 but not limited to, will be deducted from your amount paid and/or the rug refund/exchange may be rejected.

On receipt of goods, goods found to be faulty by manufacturing may be replaced and/or discounted at Scattermats Rug Warehouse discretion. This can only happen when proof is forwarded by means of photograph for damaged items and/or rug has been returned for manufacture faults visually determined by Scattermats or a Scattermats Supplier's representative.

Any product purchased off the roll or has been modified in any way, cannot be refunded or exchanged. This applies to purchases online or in-store.