Normal Terms of Returns Without Purchase Protection

Scattermats Rug Warehouse must be notified by means of email immediately for any of the following.

Goods purchased on the website that are unsuitable, can be exchanged for an item of equivalent value or pay extra for any items of greater value or your account can be left in credit, however they must be free of any dust, dirt, human or animal hair etc.and providing that the product/s is returned to us undamaged and in its original condition and packaging or suitably wrapped and labelled. If the goods have to be cleaned, funds up to the amount of $300.00 but no limited to, will be deducted from your amount already paid and or the rug exchange may be rejected and any costs of goods to be returned will be at the purchasers expense. No refunds will be given for any purchases purchased on the website.

If incorrect products have been sent to you, you must notify us of the error immediately after accepting the delivery. The goods need to be returned in it's original packaging and condition, we will arrange for the incorrect goods to be returned to us at no charge to you. The correct goods will be dispatched as soon as we have received the original rug back with no extra postage charges incurred by the buyer.

If you decide to return your item then we'll credit your Scattermats account the purchase price, less delivery fees (to cover the outward and or inbound delivery costs or, to cover re-delivery costs) and any associated administration fees or restocking fees. Any goods being returned, Scattermats may or may not arrange the freight return, but costs will be at customers expense, and, no responsibility will be held by Scattermats for the item being returned. Simply return the item in "as purchased condition" within 48 hours of receiving the product.


On receipt of goods, goods found to be faulty by manufacturing may be replaced and/or discounted at Scattermats Rug Warehouse discretion, but only when proof is forwarded by means of photograph for damaged items and/or rug has been returned for manufacture faults visual determination by Scattermats or Supplier's representative.

Any items being unable to be delivered by courier, due to no person to receive goods or decide to cancel or reject the order prior to delivery, will be refunded their purchase price less delivery fees (to cover the outward and or inbound delivery costs or, to cover re-delivery costs) and any associated administration fees or restocking fees determined by Scattermats.

Any product purchased off the roll or has been modified in any way, cannot be refunded or exchanged. This applies to purchases online or in-store.