SCATTERMATS PRIVACY POLICY

ScatterMats Rugs & Runners (“ScatterMats”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store and safeguard your personal information when you browse our website, purchase products, or use our hire services.

By using this website, you agree to the practices described in this policy. ScatterMats may update this policy occasionally, so we encourage you to review this page periodically to stay informed.

1. Information We Collect

We may collect the following information when you shop, enquire, or use our hire services:

General Customer Information

• First, middle and last name

• Email address, phone number and contact details

• Postal address and postcode

• Account login details (if applicable)

• Purchase history and product preferences

• Enquiry or customer service information

• Website usage and cookie data

Hire Service Information

• Identification details required to confirm hire eligibility

• Event/hire dates, delivery and pickup information

• Payment details for hire fees, deposits and bonds

• Notes, condition reports or photos of hired items (pre- and post-hire)

• Any communication regarding care, use or return of hire items

2. How We Use Your Information

We collect and use your information to provide fast, reliable and personalised service. This includes:

General Use

• Processing orders, payments and deliveries

• Internal record keeping and trend analysis

• Improving our products, customer experience and website

• Sending promotional emails, newsletters or special offers (only if you opt-in)

• Responding to customer enquiries and providing support

• Personalising website content based on your browsing behaviour

Hire Service Use

• Confirming availability and scheduling hire delivery/pickup

• Recording item condition before and after hire

• Processing deposits, bonds, payments and refunds

• Contacting you regarding hire dates, care instructions or returns

• Protecting ScatterMats property in cases of damage, loss or non-return

• Ensuring compliance with any required insurance or legal obligations

We will never sell or lease your data to third parties. Your information may only be shared with trusted service providers (e.g., payment processors, delivery companies) when necessary to complete your order or hire booking.

3. Security of Your Information

ScatterMats takes data security seriously. We use industry-standard physical, electronic and managerial safeguards to protect your information from unauthorised access, misuse or disclosure.

Hire-related identification or documentation is stored securely and accessed only by authorised team members involved in hire management.

4. How We Use Cookies

Cookies help us provide a better shopping experience by:

• Analysing website traffic

• Remembering your preferences and recently viewed items

• Supporting cart and checkout functionality

• Improving website performance

Cookies do not give us access to your computer or personal information beyond what you choose to share.

You can manage or decline cookies via your browser settings. If disabled, some website features may not function fully.

A full list of cookies used on our website appears at the end of this policy.

5. Links to Other Websites

Our website may include links to external sites. We are not responsible for the privacy practices of those websites. Please review their policies before sharing your information.

6. Controlling Your Personal Information

You can control how your personal information is used:

• Opt out of marketing emails at any time by contacting sales@scattermats.com.au

• Request access to the personal information we hold about you

• Request updates or corrections to your information

• Request account removal (where legally permitted)

ScatterMats will not share your personal information with third parties unless required by law or with your explicit permission.

Contact Address:
ScatterMats Rugs & Runners
Shop 5/108 Welshpool Road, Welshpool
Perth, WA 6106
Email: sales@scattermats.com.au

7. List of Cookies We Collect