ScatterMats 12 Month Rug Warranty

ScatterMats Rugs & Runners is committed to providing quality products and exceptional service. All rugs and products purchased from our Welshpool Store come with a 12-month warranty covering manufacturing faults, as assessed by ScatterMats Rugs & Runners and/or the product manufacturer.

If you believe your product is faulty, please contact ScatterMats directly. We will assess the item and determine whether it qualifies for our Full Warranty or Pro-Rata Warranty.
Please note: returning the product to ScatterMats—or returning it back to you—may be at your own expense.

Warranty Conditions

Proof of Purchase

A valid ScatterMats Rugs & Runners receipt or bank statement showing the date of purchase must be provided.

Pro-Rata Warranty

A pro-rata warranty means the exchange or replacement value is adjusted based on how long you have owned the product, as it has already provided a period of use.

Definition of “Faulty”

“Faulty” refers only to genuine manufacturing defects, as determined by ScatterMats Rugs & Runners and/or the product manufacturer.

What Is Not Considered a Fault

The following are not classified as manufacturing faults and are not covered under warranty:

  • Stains, spills, or soiling

  • Fading or colour changes

  • Watermarking

  • Shrinkage or stretching caused by water or moisture

  • Flattening of pile

  • Reasonable fluffing, pilling, or shedding

  • Damage to overlocking

  • Damage from sun exposure

  • Items used in commercial environments (unless manufacturer-approved)

  • Curling, rippling, or bubbling

  • Damage resulting from incorrect cleaning methods or inappropriate cleaning products

  • Any rug or product that has been modified or altered

  • Lack of care, poor maintenance, accidental damage, misuse, or tampering

Replacement, Repair & Exclusions

  • “Replace” refers to replacement with a product of equivalent value of the original purchase price.
    Replacement does not mean a refund.

  • ScatterMats Rugs & Runners reserves the right to repair a rug or product at its discretion.

  • Warranty does not apply to:

    • Bath mats

    • Carpet remnants

    • ScatterMats Rug Overlocking Service

    • Products damaged during cleaning or by incorrect cleaning agents

    • Products used commercially without manufacturer approval