General Shipping Info

**We offer Limited Free Shipping* Australia Wide* for Online Orders over $100 (Excludes Edging).**

For Orders under $100 a Flat Fee of $15 applies.

We endeavour to dispatch your items and forward Tracking details as quickly as possible, generally within 24 hours of receipt of payment. We use several regular Courier Companies for the majority of our deliveries within Australia, including Australia Post. We may also use various other Couriers as we are constantly sourcing cheaper ways to send our products.

Our delivery time for Australian destinations is usually between 2 and 10 working days, depending exactly where the destination is and what your requirements are. We are, of course, reliant on the Courier service delivering on time as stated. If you have not received your order by the expected time, please check with the Courier Company for unexpected delays by using the Tracking Number provided to you before contacting us.

Free Shipping* - This Asterix (*) after the wording of Free Shipping denotes that orders above the amount of $100 are entitled to Free* Shipping, BUT are subject to conditions mentioned below.

Limited Free shipping* Australia Wide* or the $15 set fee may sometimes be insufficient to cover the ScatterMats Standard Shipping Allowance. This can be due to, but not limited to, the Courier Companies' increased costs of delivery to Regional, Remote or Un-frequented areas or locations, as well as for Large, Bulky or Heavy items.

ScatterMats will notify the customer by email or phone if any extra charges apply. The customer then may elect to cancel the order and receive a full refund of any monies already paid.

We do not ship to multiple addresses as quotes are for a single destination only.

Incorrect shipping details supplied by the customer that cause the item to be classed as Un-deliverable or Returned, will incur a Re-delivery fee. Freight charges paid for the original dispatch are not refundable.

Any persons at the delivery address who receives the goods will be presumed by ScatterMats Rugs & Runners to be authorised to receive the goods. If there is no-one at the delivery address or no-one of appropriate age to receive the goods, ScatterMats Rug & Runners may charge you additional delivery fees.

Once the goods are delivered to your specified delivery address, you will own them, and it is your responsibility if they are lost or damaged. Please ensure that you inspect the packaging of goods for damage before signing the delivery docket. If damaged, please state that on the couriers copy of the delivery docket and notify us immediately.

Also, please be advised that if the driver has to return to deliver your items as no-one was home to receive delivery, Extra Charges may apply. You may opt to leave Special Delivery Instructions for delivery instead. However if this option is taken, then there is NO Insurance coverage by ScatterMats or any Courier used.

Note: We email you a Tracking Number to assist you in working out the approximate day it will arrive.

Note that our Standard Free* Shipping does not apply to International Orders.

See our Terms and Conditions for more information.

Scattermats privacy policy sets out how Scattermats Rug Warehouse uses and protects any information that you give Scattermats Rug Warehouse when you use this website. Scattermats Rug Warehouse is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Scattermats Rug Warehouse may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

First, Middle and Last Name(s)
Contact Information including Email Address
Demographic Information such as Postcode and Postal Address
Other Information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the 'List of cookies we collect' section.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and to provide you with a better service. The following reasons help clarify how we use this information:

Internal record keeping so as to keep track of certain trends.
We may use different elements of information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting. This will always be done via Email.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent un-authorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Declining may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@scattermats.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Shop 5/108 Welshpool Road, Welshpool Perth WA 6106.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You session ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.